Code of conduct for volunteers

Introduction

This statement outlines the Link Visiting Scheme’s (thereafter known as “the Link”) standards regarding the expected conduct of all Volunteers and explains the steps, and consequences, that will be followed should a volunteer’s conduct fail to meet these standards.  

The Link holds our Volunteers in the highest regard as they give their time to support a very special group of people, however it will not hesitate to act should it be found that a Volunteer has behaved in an unacceptable or inappropriate manner and/or brought the Link’s name into disrepute.

Code of conduct principles

Volunteers are expected to act in line with the following non-exhaustive list of principles when providing voluntary services on behalf of the Link.

  • Comply with all Link policies and procedures relevant to the volunteer role.

  • Be aware of and comply with all relevant training, health, safety, safeguarding and security procedures.

  • Follow reasonable instructions from The Link and treat Link Friends, families, carers, staff, volunteers and partners with respect.

  • Maintain appropriate professional boundaries and avoid conflicts of interest.

  • Maintain confidentiality regarding the personal circumstances of Link Friends, including when using social media.

  • Only use personal information in accordance with The Link's policies and procedures.

  • Report safeguarding or welfare concerns promptly in line with The Link's safeguarding procedures.

  • When commenting on social media, make it clear that personal opinions are your own and not those of The Link.

  • Act in a manner that upholds and protects the reputation and values of The Link.

  • Do not seek or accept financial, material or personal benefit from the volunteer role, including gifts, loans, payments, inheritance or involvement in a Link Friend's financial affairs.

  • Act as a positive ambassador for The Link and seek guidance whenever unsure about responsibilities or appropriate actions.

Potential outcomes for failure to comply

Where it is reported to the Link that the conduct of a volunteer does not meet with our standards, a meeting will be convened to understand the situation and with the purpose of resolving any issues or concerns. 

Where it is found that there has been a serious failure to meet the Link’s Code of Conduct standards, it may result in the termination of the Volunteer position.

Where it is found that a Volunteer has broken the law with regards to their relationship with a Link Client, the appropriate authorities will be informed.

Our commitment

The Link is so proud of its volunteers and the work they do, we could not function without them.  Public recognition is overwhelmingly positive and we are fully committed to providing strong support to all new and existing Volunteers, who should not hesitate to contact us with any queries or concerns at any time.

Marjie Walker

CEO, The Link Visiting Scheme

Updated: October 2026